Is the transfer complete?
Yes, Accuro was transferred to UniMed on 31 May, following the approval of the Reserve Bank of New Zealand (RBNZ) earlier this year.
What does this mean for Members?
In practical terms, you won’t notice much, if any, change. The portfolio transfer means Accuro Members are now UniMed Members and UniMed is now listed as the insurer on your policy. Your points of contact at Accuro remain the same and you can reach us the same way as always.
New Bank Account Details
One change that you might notice is that we have a new bank account.
If you pay your premiums manually, you’ll need to change the bank account you have saved. Please refer to the letter Accuro and UniMed have recently sent with the new bank account details. You will also find these on your invoice.
If you pay your premium by direct debit or automatic payment, there is nothing that you need to do. Your bank account will now show deductions from Union Medical Benefits Society (UniMed).
When you receive reimbursement for a claim, this will show in your account as coming from Union Medical Benefits Society (UniMed).
Give us a call if you need help with this 0800 222 876.
Are there change to how I submit a claim?
You can submit a claim the same way as you always have:
- Using the online MyAccruo member portal
- Download a claim/pre-approval form on our Resource page and send it to us
- via email to claims@accuro.co.nz or
- post to Accuro Health Insurance, PO Box 10075, Wellington 6140.
If you have a claim or pre-approval that has already been sent to us and/or accepted, then this will be processed as usual.
Please note that claims sent to different locations or on forms other than those on the Accuro Resource page, may not be able to be processed and will cause delays in assessing your claim.
Who do I talk to if I have a question about my policy?
There are no changes to the way that you contact the Accuro team for questions about your policy or submitting a claim. You can reach us by calling 0800 222 876 or by emailing info@accuro.co.nz
If you need to post something to us, our address is still:
Accuro Health Insurance
PO Box 10075
Wellington 6140
Please note that the UniMed Christchurch office does not have the capability to assist members with an Accuro Health Insurance policy at this time.
What happens to the Accuro Health Insurance Society?
The Accuro Health Insurance Society will be wound down by the Accuro Board in due course.
Will this affect my policy, cover or benefits?
No, the transfer has no impact on your policy, cover or benefits. The only change is that your policy lists UniMed as your new insurer.
Has Accuro been taken over?
No. The proposal for Accuro to join UniMed was developed in the best interests of Members as the cost and demand for healthcare increases. While the Accuro Health Insurance Society will be wound down by the Accuro Board, the Accuro brand will continue, and you will continue to receive the same cover and benefits as defined by your existing policy.
What new opportunities does this transfer bring?
As the cost of healthcare services and demand for those services increases, we believe that the scale provided from being part of a larger entity provides the best opportunity to meet the challenges of increasing healthcare costs and premium affordability, and deal with unexpected operational and financial shocks that might occur.
The bigger scale and financial strength of the combined entity also means we will be in a better position to develop new products and services and continue to innovate in the future.
Have Members been notified of the transfer?
All Accuro policy holders were sent confirmation that the transfer was proceeding in late May and again once the transfer was completed.