Accuro is recruiting

Experienced Claims Specialist

In this pivotal role, you’ll be part of a small yet mighty Claims & Underwriting Team who manage claims, pre-approvals and applications for underwriting.  As you’d expect with an organisation as highly regarded as Accuro, you’ll love providing amazing service to our Members and Advisers, while ensuring fair outcomes.  Specifically, you’ll be processing plenty of Claims while assessing and managing risk, becoming a subject expert on Accuro products, while thinking out-side the box to ensure our key systems and processes are best practice. 

Ideal attributes we’re looking for

• 2+ years Claims experience 
• Experience in the insurance, financial services or health industries
• Excellent customer service 
• Fast and accurate data entry
• A creative problem solver who’s receptive to change
• High accountability with the ability to get things done
• A positive and collaborative attitude

Experienced Customer Specialist

Love customer service?  As you’d expect with an organisation as highly regarded as Accuro, you’ll love providing amazing service to our Members and Advisors both on the phone and via email.  In this critical contact centre role and as a key member of our small vibrant team, you’ll be the engaging voice of Accuro, delighting our customers every step of the way.  Our customers have wide ranging needs, and the experience you bring will be put to good use as you become an expert on our products and benefits. 

Ideal attributes we’re looking for

• Experience in a contact centre role
• Experience in the insurance, financial services or health industries
• Excellent verbal and written communication skills
• Attention to detail and the ability to multitask. 
• Adaptable and proactive with good emotional intelligence and empathy.
• A creative problem solver who’s receptive to change
• High accountability with the ability to get things done
• A positive and collaborative attitude

Marketing & Communications Coordinator

As part of a small marketing team in a growing business, you’ll get to experience the full marketing mix, so the opportunities to learn and try new things are ready and waiting. Reporting to the Brand & CX Manager, your role is instrumental in ensuring that we provide timely and accurate information to our stakeholders and in promoting the Accuro brand out to the world. Strong writing skills are a must as you will be expected to create written and visual content across all our digital channels including eDMs, website, and social media. You’ll be supporting the sales and marketing teams with the planning, execution, and tracking of campaigns and liaising with media partners. Your support will also be needed in coordinating our research activities and growing our CX programme. 

Skills and Experience 

• 2+ years of relevant experience
• Excellent writing skills
• Experience in managing multiple customer communication channels
• Experience in creating and delivering marketing and communications campaigns
• High accountability with the ability to get things done
• Experience in Adobe InDesign would be advantageous. 

What’s in it for you?

We want our Members to feel special and that starts with ensuring you feel special too.

• You’ll be provided with comprehensive health insurance for you and your family
• Generous KiwiSaver contributions
• Additional leave – An ‘Accuro Day’ a Volunteering Day, plus another day for Volunteering Day with the Team 
• A culture focused on helping you achieve goals with access to learning and development opportunities and career growth including potential to progress on to Underwriting. 
• Flexibility.  Talk to us about your flexibility needs
• Free gym membership 
• We’re a social bunch and those based in the office can join in or initiate a range of activities.  Some of the things we currently have on the go include a walking/running group, HIIT sessions, yoga, Friday drinks and baking groups.